Frequently Asked Questions (FAQ)

To place an order, you'll need three essential things: your prescription (Rx), your pupillary distance (PD), and the frame you've chosen from our website.

Ordering is easy! Browse frames, enter your prescription details (including PD), select lenses, customize, add to cart, check out, and confirm. We'll provide tracking updates for your order. [ Read more.. ]

Our competitive pricing is a result of several factors. We work directly with manufacturers, eliminating middlemen and reducing costs. Additionally, we operate efficiently, allowing us to pass on savings to our customers. Quality and affordability are core values at OpticalNext.com.

Schedule an eye exam with an optometrist or ophthalmologist, and remember to request your pupillary distance (PD) measurement to ensure your prescription includes all the necessary details for accurate eyeglasses.

Interpreting your prescription involves understanding the various parameters. Your prescription will typically include information such as sphere (SPH), cylinder (CYL), axis, and pupillary distance (PD). The SPH indicates the lens power, the CYL and axis describe astigmatism correction if needed, and PD is your pupillary distance. [ Read more.. ]

The measurement of the distance between the two centers of the pupils in each eye is referred to as the papillary distance or PD. PD is an important aspect that optometrists depend on for making prescription glasses. [ Read more.. ]

We offer full, semi-rimless, and rimless frames. The materials of the frames include plastic, metal (stainless steel), and titanium.

Our Virtual Tryon tool allows you see how different types of frames match different face types of models. An enhanced version is coming soon that will allow you to upload and Virtual Tryon with your own photo.

The frames need to have sufficient height in order to support bifocal or progressive lenses.

We offer lightweight CR39 and polycarbonate plastic lenses. The lenses that we use are of excellent quality that meet the U.S. (FDA) and European (CE) standards. We have supplied lenses to the Japanese market for more than 15 years and have a good reputation.

We offer lenses with various refractory indexes. If you have a high prescription power, a higher lens index number is recommended so that it will give you a thinner lens.

Yes, we carry Photochromic lenses that darken and lighten according to exposure to sunlight (ultraviolet/UV radiation).

All lenses come with anti-scratch coating for free. We also provide optional UV coating and anti-reflective coating for lenses.

Yes, we offer color tints in grey, green, brown, purple, blue, pink, and yellow with 10%, 50%, and 80% tint for each color.

We offer a standard shipping and handling option for $5.95. Free shipping on orders $100 and over.

It usually takes 8 - 10 business days for your package to be delivered.

After your order is shipped, you can track the order by going to the order that you'd like to track in "My Account" and click the tracking number by that order.

No. We currently ship to the U.S. only.

We accept Visa, MasterCard, AMEX, and Discover cards.

Yes, your payment details are fully secure with us. We use standard SSL encryption protocols for our payment gateways to protect your personal information. We fully comply with PCI requirements and ensure that sensitive information cannot be accessed by unauthorized individuals.
We make every effort to ensure that your transaction will be secure and safe. We use the industry standard encryption protocol (SSL) to safeguard all of your personal information. Your information cannot be accessed by any unauthorized individual. We are fully compliant with PCI requirements.

We do not accept insurance. However, some insurance companies might reimburse your expenses if you provide a copy of the invoice. Please contact your insurance company for details.

A sales invoice is enclosed in the shipment. To reprint the invoice, go to “My Account” from the upper right utility navigation. Under "Order Information" click "View" by the order to see the invoice and click the printer icon to print it out.

Please visit the "Contact Us" page to let us know your questions and problems. We will assist you accordingly!

At OpticalNext, we guarantee the quality of our eyeglasses 100%! If you are not happy with your glasses, simply contact us for a refund or return.
The Returns process requires the customer in question to contact us to obtain a Return Product Authorization (RMA), before the product can be sent back. To request for a RMA, please visit the "Contact Us" page.
In the event that a customer has made an error while placing the order, or if he/she has changed their mind about an item, it is possible to return the product for a 50% refund to the credit card used, or a full refund in store credit if another product is purchased within the next 30 days.
If a product is being returned, it must include the original packaging and case, along with the cleaning cloth in ‘new’ condition. Any and all shipping and handling expenditure will NOT be refunded.